Refund and Returns Policy

RETURNS----
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 
We also do not accept goods that are intimate or sanitary, hazardous materials, or flammable liquids or gases.
Additional items that cannot be returned:
* Gift cards
Downloadable software products
* Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
* Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
* Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also 
notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a 
certain number of days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of the above and still have not received your refund, you can contact us by writing to mistwavemanagement@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at 
mistwavemanagement@gmail.com and send your item to: Avenida Suroeste Nº46 planta 1 puerta 3, La Vall 'Uixó, CS, 12600, Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your 
return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who gave the gift decided to have the order sent to them and then give it to you,
 we will send a refund to the person who gave the gift and they will find out about your return.
Shipping
To return your product, you should mail it to: Avenida Suroeste Nº46 planta 1 puerta 3, La Vall 'Uixó, CS, 12600, Spain.
You will be responsible for paying for shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your product to be exchanged may vary.
Depending on where you live, the time it takes to receive your product exchange may vary.
If you are shipping an item over £75, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that 
we will receive your returned item.